Shipping & Returns

Shipping 

Please read all information before making any purchases. All costs of products are accepted in United States dollar currency only. Once an order is placed, no edits or cancellations can be made.

U.S Domestic Order

Please allow 1-7 business days to process your order. We offer USPS, UPS Ground standard shipping. Delivery options for PO Box addresses & U.S. military base locations available.

Order Processing Time

Please allow up to 1-7 business days for us to process your order. All orders processed after 2pm EST will be considered next business day orders. (Business days include Monday through Friday and exclude holidays and weekends. Orders processed on Friday after 2pm EST will continue processing on the following business day.)

Incorrect Shipping Information

If a package is returned to S-Secrets due to an incorrect or incomplete shipping address provided by a customer, the customer was not home for delivery or if the package exceeded the maximum amount of time to be held at a pick-up location, the customer will be responsible for the redelivery costs. S-Secrets is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer; no refunds will be provided if any parts of the address are incorrect.

Once an order has been submitted, no edits or cancellations can be made.

No refunds, replacements or credits will be issued for orders confirmed to have been delivered to the address provided in an order.

Lost or Stolen Packages

S-Secrets is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, S-Secrets will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.

It is up to the customer to provide an accurate address when entering their shipping information. Please contact the carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with the investigation.

Damaged or Missing Products

It is possible for items to shift in transit, as well as for wear and tear to appear on the package due to handling by the carrier. Please inspect your package as soon as it arrives at its destination. If any item is damaged upon arrival, please contact us immediately with photos of the damages and necessary information to support your claim and we will be happy to assist you. S-Secrets reserves 30 days to reship any reported missing or damaged items from the initial shipment date.

All missing & damaged claims must be submitted within 10 days, along with photo evidence (highly suggested) in order to ensure proper resolution.

 

Return, Exchanges and Refunds

Once an order has been placed through the website we do not accept returns or exchanges. All sales are final.

Please be sure to report any issues with your order within 10 days of the delivery date to ensure proper resolution. Any issue reported outside of the specified time frame may result in store credit.

Purchases Made Through Retailers
Please contact the store where you purchased your products for a return or exchange. S-Secrets is unable to provide a return or exchange for a purchase made through a retailer.